FAQ

We understand that when it comes to moving there are an overwhelming number of companies to choose from.  Our goal is to make it as easy as possible to get the information about our company that you need to make an educated choice.  Below are some answers to questions that you might say are "asked frequently," if you've got a question that is not featured below please do not hesitate to contact us to find an answer.  

BOOKING AND ESTIMATES

1. How far in advance should I book a moving company?  
   While we do our best to accommodate last minute moves, it always helps to plan ahead when possible.  3-5 weeks in advance is ideal in getting the day and time that you prefer, especially when your move needs to occur towards the end/beginning of the month.

2. What if I would like an estimate done in person, on-site?
   We’ve invested time and money into getting our online estimator as accurate as possible, but if you have a larger home (over 3,000 sq ft), large or delicate items, or are hiring us to pack your items, we’d love to do an on-site in person estimate. Please give us a call to schedule your appointment.

3. How do I book my move?
   In order to get an accurate quote we ask that you either call or fill out our quote estimator online. Once you review your estimate, and have approved it, you will put a deposit down to reserve your date. We suggest booking immediately because we cannot guarantee your date and time will still be available if you wait a day or two.

MOVING DETAILS AND LOGISTICS

1. How long will my move take?
   Disassembly and reassembly are some of the most time consuming aspects of a move, it ties up a crew member and can slow down the moving process. Moving small, or fragile items on your own will allow us to pack our truck more efficiently. Make sure all boxes are taped and labeled will speed up the unload process. Emptying drawers will help keep the integrity of the piece of furniture intact and easier for your movers to move. There is no such thing as being too prepared for a move!

2. Do you take things to the landfill?
   Of course! We can drop off items at pre-designated locations including storage, the landfill or donation stores.

3. What should I keep with me on the moving day and not pack away?
   Make sure you keep out your keys, any paperwork essential for your closing or rental agreement, and your wallet and cellphones. Often we see people forgetting to plan for lunch, it’s not just important for your movers to stay well hydrated and fueled, you need to as well!

4. How do I file a damage claim?
   In the unfortunate event that a damage does occur, please notify your movers immediately to expedite the damage claim process. Claims made up to 1 week past your move date will be handled per your move agreement with either repair, replacement or compensation as result.

5. Are there any circumstance in which my move wouldn’t be completed?
   Stafford Moving Co. reserves the right to decline a move either in part (during the move) or in its entirety if we feel that conditions are unsafe for our movers or hazardous. 

COMPANY INFORMATION

1. Are you Licensed and Insured? 

   Yes, we are licensed through the state of Minnesota and carry the necessary liability insurance for Minnesota. You may contact our office with further questions regarding our compliance with DOT. 

2. Are you truly a locally owned and operated company? 

   Yes, the Stafford brothers own 100 percent of the company, with no investors, partners or parent companies we are able to make decisions solely to benefit our customers and community.

3. What is the mover’s uniform?
   All Stafford Moving Co. movers are required to wear shoes at all times for their safety and for the safety of your items that they are handling. We provide, free of charge, carpet protection and floor runners to protect the integrity of your floors.

BILLING AND GRATUITY

1. How much does a move cost?
   Your rate is determined by the length of the move, including amount of movers needed for your job and the number of trucks needed. You will not be charged extra on weekends or “peak“ times.
   The final cost of your move will be based on the actual time your move takes to complete (this is billed in quarter hour increments) and any additional products you may have purchased from us the day of the move. We pride ourselves on transparent estimates, there are no hidden fees at the end of your move.

2. Is it common practice to tip movers?
   Adding gratuity at the end of the day is greatly appreciated by your movers. If you think we did an awesome job, a great way to show your thanks is via a tip, we also greatly appreciate five star reviews. 

3. What payment methods do you accept?
   Using your secure online Stafford Moving Co. portal you’ll be able to reserve your move using any major credit card; to pay for your move we accept a credit card or cash.

4. How many movers do I need?  
   There are many variables that are taken into account when determining the number of movers needed for any given move.  When going over your estimate we will be able to tell you the best crew size to complete your move in the most cost effective way. 

5. How is the travel charge calculated?
   Your move begins as soon as we leave the office, and we charge in 15 minute increments for the time spent traveling to your move and back again. At the completion of your move we will use GoogleMaps to calculate the time it will take to get back to our office and then add that to your final bill. All moving companies seek retribution for mileage or travel, some are more upfront about it than others.

6. Is there a minimum charge? 
   Yes, because of operating costs associated with each move there is a minimum 2 hour charge for all jobs.